Return Policy
Last updated 17 October 2026
We want you to be happy with your purchase from Omnika360. If something is not right, you can return eligible items within 7 days of delivery.
Return window
Request a return within 7 days of delivery from your account or by emailing omnika360@gmail.com with your order number and photos of the item.
Eligible items
- Wrong item delivered.
- Damaged or defective item (report within 48 hours with an unboxing photo or video).
- Item significantly different from its description.
Items that cannot be returned
- Opened personal care, cosmetics and hygiene products, unless damaged or defective.
- Medicines and surgical items once the seal is broken.
- Perishable items, puja samagri that has been opened, and items made to order.
- Products marked "non-returnable" on the product page.
Condition of returned items
Items must be unused, in their original packaging with tags, invoice and any free gifts.
How to return
- Request the return within the return window.
- We confirm and arrange a pickup, or share the address to send it to.
- Pack the item securely with the invoice.
- Once we receive and inspect it, we process your replacement or refund.
Replacements
For damaged, defective or wrong items we offer a replacement when stock is available, or a full refund.
Return shipping
Return shipping is free when the return is due to our error. For other accepted returns, the shipping cost may be deducted from the refund.
Refunds
Refunds for returned items follow our Refund Policy.
Contact
omnika360@gmail.com · +91 9440801529